Internet Buying Advice

Internet Buying -?Information?for Consumers

Guidance on Internet buying for New and Second hand Assistive Technology products through websites such as wheelchairs, mobility scooters and lifting devices.

All products of this nature have to show the CE Mark in accordance with the Medical Device Directive. This is to protect you and ensure that all is being done by suppliers to ensure a safe product. The Industry devotes considerable resources to this end and you should ensure that anything you buy to assist you bears the CE mark. This is regulated by the MHRA*.

The following information should be available on?all websites offering their products.

Contact telephone number (with hours when it is manned stated)


Terms and conditions of contract if purchase is made on the Internet

An alert if an assessment is necessary to ensure it is suitable for you and where/how you will use it

An alert if regular maintenance /servicing is advisable and whether this is available from the company

When buying over the Internet, the distance selling regulations apply, so you have the legal right to a cancellation period of seven days, which starts from the day you receive the goods; and if you do cancel within that time period, in writing, you are entitled to a full refund without deductions for initial handling and carriage costs.

For new goods you should always receive instructions for safe use and maintenance of the product.

When you are buying second-hand, think twice if this information is not available, as you may not be able to use the product safely without it.
The need for an assessment to ensure that the product is suitable for you and where/how you will use it is always something you should consider

Do I need an assessment ?

Are instructions for use provided ?

Another factor to consider is whether the product can be used, legally, in the UK.

If it is a mobility product, is it restricted to the speed limit here ?

Does it meet the legal requirements for light and so forth ?

Can you use it on the pavements and in the road ? To meet the essential safety requirements set by the EU, the product must be CE marked, So;

Is it legal to use in the UK ?

Is it CE marked ?

You should be particularly alert to these factors if you are buying a product through a site such as Ebay.

If in doubt, don?t buy it! - Take advice

Relevant assessment

Service Support ? Vital to many of these products

For further advice, please contact the following organisations: -

British Healthcare Trades Association
New Loom House, Suite 4.06
101 Back Church Lane
London E1 1LU

Tel: 020 7702 2141


*MHRA ? Medicines and Healthcare products Regulatory Agency
10-2 Market Towers
1 Nine Elms Lane

Telephone: 020 7084 2000 (weekdays 0900 -1700)
Telephone: 020 7210 3000 (other times)
Fax: 020 7084 2353


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