Care and Repair


Your mobility expert should always discuss the long term needs of you and your vehicle. After years of extensive design and development these products have become more reliable and durable - and you should enjoy independence without worry.

Unfortunately however it is important for you to understand that with time, as with any mechanical product, components can and do go wrong. It is at these times that you will realise how important it was that when you purchased your product you ensured that you received the right servicing, guarantee and warranty advice.

Remember professional companies will always aim to ensure you have the support of qualified engineers that will get you back on the road as quickly and efficiently as possible.


Image of batteries

Battery Types

Battery technology has changed considerably over the past few years. Mobility batteries today, especially Gel/AGM batteries, offer far more power but delivered in the same size package, they provide more consistant performance and have turned past concerns into myths.


Gel/AGM batteries require no maintenance, other than keeping the terminals free of corrosion and making sure cable connections are secure.?It is most important to ensure the battery is fully charged.

How should a battery be stored?

When storing a wheelchair or scooter for more than two weeks, charge the batteries & then disconnect them.

  • Always store your batteries fully charged.
  • Check and recharge all batteries monthly.
  • Gel/AGM batteries can normally hold a charge for up to 6 months, however always adhere to the points above.


Active mobility vehicle users deep cycle their batteries daily. This stringent application requires a unique battery design that compromises initial capacity for the sake of long life. The most obvious indicator of a high quality deep cycle design is that the battery requires 15-20 cycles before it reaches full capacity. Deep cycle construction requires a break-in period to fully activate the battery.

General Rules

Use the wheelchair manufacturer's automatic charger for all routine charging

  • Do not use automotive or wet type chargers on Gel/AGM batteries. They will ruin our batteries quickly.
  • Never run your batteries completely flat.

How often should you charge?

  • Daily users - Charge daily. This applies to anyone who actually uses their equipment for community mobility outside the home
  • Occasional users - Charge your battery before an outing and always after active use (ideally when the "fuel gauge" is at about 50%)


The cost of overnight charging is minimal and as long as a suitable charger is being used there is no reason to disconnect until the equipment is next used.

Further information relating to your batteries should always be available from you supplier, and will be made available upon request.


Looking after your mobility vehicle properly will help you ensure trouble free motoring. However, just like a car, you should expect to incur some running expenses. These may include servicing, batteries and tyres and again as with cars the costs can quickly mount up.

We recommend putting a little aside each week to cover maintenance costs, or alternatively taking out Extended Warranties, Service Contracts and Mobility Insurance.

Service and Repair Centre

Should you experience a difficulty with your mobility product and need assistance you can contact our technical support service direct?on :-

Tel: 0800 328 2788


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